Ruling
Found for the Casino - The deposit in question has in fact been credited to this player's account and subsequently played down.
After you finish your registration at BetAmo, you need to carry out your initial deposit. In case you would like to qualify for the welcome bonus, a minimal deposit amount of €20 is necessary. Carry out a deposit by using MasterCard, Interac or Yandex Money or other payment methods provided by the Casino. All deposit bonuses and free spins have to be wagered x40. 50 Free Spins at Betamo Casino. Bonus code: No code required. Expires Jul 06, 2020, for New players. BetAmo rewards new players with a 100% deposit bonus up until €150 in February 2021 when entering a Bonus. Use the welcome offer to play famous slots from Evolution Gaming, Endorphina or Play’n GO to mention only a few.
Read our Betamo Casino Review.
![Betamo Betamo](/uploads/1/3/4/1/134186809/526595031.png)
Player's Complaint
Hello,
On December 31st. 2020 I made several deposits. One of them did not come on my account at Betamo that time (our time 00.48). If needed I can send a copy of my bank payment via email).
Because I did not receive the € 100 on my account on that moment, I made request via the support button at Betamo. (I can send a copy of this via email). The support contact advised me to wait for 1 day.
So after the deposit of € 100 I made a new deposit of € 50 to be able to play at that time. These € 50 did come on my account immediately.
The morning of December 31st. around 9.43 o'clock AM I asked again when I would receive my € 100. The support person forwarded my request to their financial department. The case number that was given is: BBCUS-49793.
Later that day I asked again when I would receive my € 100 And then almost at the same time I received an email from Betamo which said: The transaction of this case is a successful transaction. All the funds were spent already.The funds were added on December 31st. at 09.41 UTC time.
I mentioned that this is not correct. The amount was not added to my account!!
So, after that I did sent an email that I did not agree and that I would like to post an official complaint.
I hope you can help. Please put the € 100 to my account.
Regards,
2 Responses
Hi jollekekimi - welcome back!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG
Hi jollekikimi1963,
I've reviewed your transaction and play history for the time in question. The contested transaction was in fact added to your account at 09:42:09 on the 31st. You were playing at this particular point and this is confirmed by your play history that shows a jump in your balance of €100 that cannot be accounted for by a win at play. You may not have noticed this, mistakenly accounting the change in balance to a win.
After this point you did in fact play your balance down.
Sorry we could not be of more help.
ThePOGG
Leave a Reply
You must be logged in to post a comment.
Betamo Casino is offering new players the opportunity to try them out for free with an exclusive 20 no deposit free spins bonus!
If you need a little more persuasion, there there is also a huge 150 free spins and 100% deposit match bonus waiting with your first deposit!
*New players only. Wagering requirements and terms and conditions apply.
Betamo Casino Review
Betamo Casino is a relatively new casino having launched in 2019, but they have fully bedded themeless in and look set to become one of the big names in the industry.Their slick, high-quality design set the tone for a great gambling session.
Finding the right casino and also choosing none that is safe and reliable is no easy task for casino fans. Luckily we already know a great deal about Betamo and also that they are from a trusted and established casino operator who also looks after other high profile brands such as Spinia and Betchan.
Betamo No Deposit Bonus
Betamo Casino offers an enormous selection of games from some of the biggest developers in the business so regular casino players will feel instantly at home with many of their favourite games at their disposal. Combined with their helpful support team and regular promotions, Betamo seems to be on the road to success.
The casino doesn’t have a dedicated mobile app but the casino has been designed to be fully responsive while playing on a smartphone or tablet device. Seamlessly switching to portrait mode and a smaller screen size, you won’t lose out on any of the casino features or fun.
As a Betamo regular player, you will also have access to a variety of promotions. These include up to 100 free spins every Monday to play on the Golden Owl of Athena. There is also a high roller bonus available if you like to play big!
Slots and Games
Betamo Casino has seemingly tried to cover all eventualities with their selection of games and online slots. They have a long list of contributing developers which underpins their games collection and will secure them a place in the hearts and minds of regular casino fans. Their software line up includes:
- NextGen
- Microgaming
- Play ’N Go
- NetEnt
- Evolution Gaming
- Betsoft
- Barcrest
- Yggdrasil
- Quickspin
- WMS
Their online slots offer the most choice, with games packed with fantastic features, free spins, scatters, wilds, tumbling reels, Megaways to win and much much more! Some of their popular slots include Betsoft’s Primal Hunt, 2 Million B.C. and Book of Darkness. There are plenty of NetEnt’s big hits to including Rage of the Seas, Aloha! Cluster Pays and Bloodsuckers II.
Toggle through the various category links to explore the full collection, although you might need to set aside a bit of time to get through it all! Luckily many of the games can be played for free so you can try them out first and then decide on what to play.
Betamo offers a live casino lobby packed with exciting casino games which give players the chance to play with real live croupiers bringing the casino experience to life. Their live table games are powered by Evolution Gaming and Pragmatic Play.
Deposit Options
Betamo is open to players around the world and accepts a variety of currencies and payment options giving you the choice of how you want to pay. Payments can be made from €/$20 using any of the following banking options:
- Visa
- MasterCard
- Paysafe Card
- Trustly
- Skrill
- Neteller
- Interac
- iDebit
- InstaDebit
- EcoPayz
- Klarna
- Neosurf
- Zimpler
Depending on your location or currency, the above options may vary.
Currencies
EUR ?, CAD ?, USD ?
Customer Support
Betamo No Deposit Definition
There are several ways to get in touch with the support team at Betamo Casino. They have a live chat service available daily, it’s not 24-hour but they have pretty long hours and they also offer the option to contact them via email.
Claim Your 20 No Deposit Free Spins
If you are not quite sure if Betamo is for you, why not give them a spin for free, risk-free with their exclusive no deposit free spins bonus?
New players can get 20 free spins no deposit required to enjoy, just to register an account!
Plus there is also a generous welcome bonus waiting with your first and second deposit!
Betamo Casino Welcome Bonus
- First deposit of €/$20+ = 100% match bonus up to €/$150 + 100 Free Spins to play on Dead or Alive 2 using the bonus code ‘START’. Spins will be issued 20 free spins daily for five days.
- Second deposit = 100% match bonus up to €/$150 plus 50 free spins to play on Strolling Staxx: Cubic Fruits using the bonus code ‘LUCK’
Betamo No Deposit Bonus
There are even more bonuses waiting for regular players so why not take a look and see what else Betamo has got going on? Use our bonus link below to claim your no deposit free spins:
*New players only. Wagering requirements and terms and conditions apply.
*New players only. No deposit free spins are available on registration. First and second deposit bonuses can be claimed with a minimum deposit of €/$20. Free spins will be available to play in the specified games only. Bonus codes must be applied. All deposit bonuses are subject to 40x wagering requirements. Terms and conditions apply.
Overall
9.2/10
Betamo No Deposit Fee
- Slots & Games - 9.6/109.6/10
- Bonuses & Promotions - 9/109/10
- Deposits & Withdrawals - 9/109/10
Summary
Betamo is a modern and user-friendly casino packed with popular slots and casino games from major software developers.